Support

Cougar’s support structure and issue-resolution methodology ensures rapid response and takes the guesswork out of the communication process. Our high service contract renewal rate attests to the quality of our services. You know you can count on us because of our proven commitment to our referencable client base and our dedication to superior, accountable service.

Cougar On-line™ provides the backbone of our support delivery service. All of your users are given personal logins to our web-based support request management system. If you'd prefer to phone or e-mail then we'll log your support request for you. Either way you can track support issues through to resolution, providing status updates as we go.